Fix payment bug, such every bit declined or incomplete transactions

If yous have bug paying for Google products, you lot might demand to fix a problem with your payments profile.

Detect the issue you're experiencing below:

"Your transaction cannot be completed"

A diversity of dissimilar situations may trigger this message. Try these suggestions to resolve the upshot:

  • If this message is followed by instructions for submitting additional information to us, please exercise then. The other steps listed are unlikely to resolve this issue.
  • Cheque whether the billing address for your payment method (such as a credit menu) matches the address recorded in your Google payments center settings. If they don't friction match, update your accost in your Google payments middle, and try the transaction once again.
  • Try using a Google Play gift card to consummate the transaction.
  • Attempt using the best interface for your computing device:
    • If you're using a desktop figurer, try the transaction using the Google product's website.
    • If you're using a mobile device, endeavour using the production's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Endeavor signing in to an existing Google account and placing the social club again.
    • Try creating a new Google account if you don't already take one and visiting the Google Store to try the transaction again.

"Unable to complete transaction: Expired card"

Cheque to see if your payment method is upwardly to date. If it isn't, update information technology in the Payments center.

"Unable to complete transaction. Please utilise another form of payment."

Note: These steps likewise apply if yous run into the error message "Your payment didn't become through. Please try a different payment method or try again later."

Try the following:

  1. Cheque to run across if your payment method is upward to date. If it isn't, update it in the Payments center, and so try your purchase again.
  2. Make sure you have enough money in your business relationship for the purchase.
  3. If you lot're still having problems, contact your bank to see if there'southward a problem with your account.
  4. Try making the purchase again with a unlike payment method.

"Your payment was declined due to an issue with your account"

If y'all encounter this bulletin, information technology might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a petty more data to protect your account against fraud.
  • We need a trivial more information to comply with EU law (European customers but).

To fix the issue, try the following:

  1. Go to the Payments centre.
  2. Take action on any errors or requests in the payments center.
    1. You might need to verify your identity earlier you can buy annihilation through your Google Account.
  3. Make sure your proper name, address, and payment data are up to date.

"Unable to process payment: Low carte du jour remainder"

You might not accept enough funds in your account to make the payment. Bank check your account balance or contact your bank.

Ineligible or unavailable credit or debit card

Carte is grayed out & says "verify on pay.google.com"

Your bill of fare was reported as stolen. You lot must verify the card earlier you lot tin can use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you lot have multiple accounts, sign in to the account with the grayed-out carte.
  2. Click Payment methods.
  3. Adjacent to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, yous'll find a temporary charge on your card statement along with an 8-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

  1. Ostend which bill of fare y'all desire to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Wait up to 2 days.
    • If more than 2 days: Check your card argument. Y'all should find a temporary charge from Google called "GOOGLE TEST," with an eight-digit code.

Card is grayed out & says "carte is ineligible"

Yous tin't utilise this carte du jour for this purchase. Try to make the purchase over again with a different bill of fare.

If the card you want to utilise isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Learn more nigh what to practice if yous temporarily or permanently closed your payments contour.

If y'all're nonetheless having problem, contact support.

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